Help centre · 12 guides
Guides for running the AI line in your pharmacy.
Plain, step-by-step help for every part of PharmaLineAI — where to find it, what to click, and what to do when something looks wrong. Search, or pick a guide below.
Get started
Sign in, find your way round and set up your pharmacy.
- Getting startedSign in, understand the dashboard, switch theme, navigate the main areas and open pharmacy settings.
- Signing in and account securityUse magic links, password sign-in, social providers, passkeys and two-factor authentication, and change or reset your password.
- Your pharmacyOne screen for your pharmacy's details and opening hours, the AI phone line, branches, and keys for a PMR feed — including whether you need a key at all.
- SettingsYour own sign-in and security, and the pharmacy's plan — each in its own section with its own link.
- Lists and tablesSearch, sort, filter by column, choose which columns you see, save an arrangement as a view, and correct a value without opening a form.
Calls and the AI assistant
Switch the phone line on, see every call, and teach the assistant your pharmacy.
- Calls and the AI agentUnderstand call logging, deflection rate, identity verification, intent routing and agent API access.
- Phone lineSwitch the AI assistant on once your AI line is set up, choose your transfer number and greeting, and divert calls to it from your existing landline.
- Agent trainingSee what the agent answers from and where to fix it, build your group and branch training on top of the platform set, and correct the agent from real call transcripts.
Patients and prescriptions
The records the assistant checks callers against and reads back to them.
Services and bookings
What patients can book, and the appointments in your diary.
Ready to see it in your own pharmacy?
A pilot call walks through the dashboard, the phone line, the identity check and bookings with your own pharmacy's scenarios.